The most extreme (to Germany) took 3 months. On 3 occasions weвЂ™ve had whole dayвЂ™s worth of deliveries to western European countries take one month вЂ“ 5 weeks. Deliveries taking 3 вЂ“ 4 weeks are common. In our experience packets to France take a minimum of 7 days and average 10 working days. They state they AIM to deliver to Europe within 3 вЂ“ 5 working days and rest of world 5 вЂ“ 7 days and Airsure may knock a day off this. They would just say arrived in a depot in the destination country and thatвЂ™s it. We went through them all and the results were staggering - almost a quarter (almost 300) had tracking information that did NOT confirm delivery. Over a 4 month period we sent around 1,300 shipments via Airsure. So if you have claims knocking around for 2 months youвЂ™re gifting Royal Mail 5 months to deliver your item. The 90 day clock STARTS TICKING from the date you send in your claim NOT from when the item was sent. This is on the basis that you filed your claim on the 20th/25th day. Effectively Royal Mail give themselves 110 days for your item to be delivered within Europe and 115 days rest of world. If AT ANY POINT during their 90 day investigation, your item is delivered, your claim is void вЂ“ regardless of whether youвЂ™ve sent a replacement or youвЂ™ve been forced to refund the buyer due to Paypal dispute etc. This investigation can take up to 90 days (3 months).

At this point you have to submit a claim and Royal Mail will open an investigation. Your item still hasnвЂ™t arrived after 4/5 weeks. Royal Mail will NOT be interested in finding out where your package is if it hasnвЂ™t been delivered before 20 working days (4 weeks) to Europe and 25 working days (5 weeks) rest of world. Yes this is in AmazonвЂ™s T&Cs and yes the chances of the customer doing this are slim. On Amazon if you or they have refunded the buyer in the case of an A-Z вЂ“ you have to have ask the buyer nicely to email Amazon to authorise Amazon to re-take payment should the item eventually turn up late. will have refunded the buyer long before you get your proof. ISF - most countries do not upload the signature online and you will have to wait up to 3 months for proof (if youвЂ™re lucky to get it at all). This means YOU ARE NOT COVERED for Paypal claims for high value items because you will NOT be able show signature of delivery (no. Airsure вЂ“ is a вЂњno signature required serviceвЂќ. Maximum coverage for mobile phones is ВЈ60. Airsure and ISF are NOT guaranteed (i.e.

HereвЂ™s why in our opinion, you should NOT use Airsure/International Signed For (ISF) and you SHOULD use a proper courier service with proof of delivery. Online tracking and delivery confirmation After all Royal Mail advertise Airsure as: Therefore most people expect this to be the safest, quickest form of delivery abroad and send their high values phones and other goods off in comfort and peace of mind. International Signed For вЂ“ available worldwide.ДЄirsure is the flagship Royal Mail service to countries that accept it.

As you may know, Royal Mail offer two вЂњpremiumвЂќ international services.ДЄirsure вЂ“ available to a select number of countries that have agreed a standardised delivery process with Royal Mail. There are a lot of new forum users asking for advice on sending high value items abroad.

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